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Terms and Conditions

Thank you for visiting Prima Food Solutions website. This website includes all information, tools, and services that you need as a user/customer, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site, without limitation users.

Before accessing or using our website, please read these Terms of Service carefully. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not use any services on this website.

Whenever needed, we reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. You may check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

  1. Online Store Terms
    • By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.
    • You may not use our services and products for any illegal or unauthorized purpose.
    • You must not transmit any viruses or any code of a destructive nature.
    • A violation of any of the Terms will result in an immediate termination of your services.
  1. General Conditions
    • If any suspicious happens, we reserve the right to refuse service to anyone, for any reason, at any time.
    • You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
    • You agree to not reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express wrote permission by us.
  1. Information
    • We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.
    • This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
  1. Service and Price Modifications
    • Prices for our products are subject to change without notice further.
    • We reserve the right at any time to modify or discontinue the Service (or any part of th content) without notice further
    • We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
  1. Products/Services
    • Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
    • We are trying to display as accurately as possible the colors and images of our products that appear. But we cannot guarantee that your computer monitor's display of any color will be accurate.
    • We reserve the right but are not obligated to limit the sales of our products or Services. We reserve the right to limit the quantities of any products or services that we offer.
    • All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
    • We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
  1. Billing & Account Information
    • At our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In order for a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
    • You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
    • For more detail, please review our Returns Policy.
  1. Optional Tools
    • We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
    • You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
    • Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
    • We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
  1. Third-party Link
    • Certain content, products, and services available via our Service may include materials from third parties.
    • Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy. We do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
    • We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to them.
  1. Comment, Feedback, Submission
    • At our request, if you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
    • We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
    • You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.
    • You may not use a false e-mail address, pretend to be someone, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
  1. Personal Information
    • Your personal information submitted through the store is governed by our Privacy Policy. To view our Privacy Policy.
  1. Errors, Inaccuracies, and Omissions
    • There may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
    • We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
  1. Refund Policy
  • Return
    • Our policy lasts 1 days. If 1 days have gone by since you received the order, unfortunately, we can’t offer you a refund or exchange.
    • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
    • We require a receipt or proof of purchase to complete your return and we will send the replacement product to the same address

  • Refund
    • Once a payment has been successfully processed for our products or services, refunds will not be issued except under specific circumstances as outlined in this policy.
    • Exceptions to the No-Refund Policy:

      Refunds may be considered under the following circumstances:

      • Technical Issues: If a technical issue prevents you from accessing or using our product or service.

      • Unauthorized Charges: If there are unauthorized charges on your account, please contact us immediately for resolution.

 

  • Late Refunds
    • If you haven’t received a refund yet, double check your bank account.
    • Contact your bank/credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund yet, please contact us at[email protected]
  • Exchanges
    • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
  • Shipping
    • To return your product, you should send an email to [email protected] we will guide you to all the steps and the processes.
    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
    • Depending on where you live, the time it may take for your exchanged product to reach you. It may vary.

 

  • Contact Information
    • If there are any other things and conditions beyond the above points, please send us a questions via email[email protected]
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